Business Administrator

Full Time – Manchester (hybrid)

What you can expect

Creative Assessment Group UK is looking to hire a new member in team business administration. We’re searching for a highly organised, proactive, and detail-oriented individual who thrives on helping teams work efficiently to achieve their goals.

Your responsibilities:

• Technician Scheduling & Diary Management
• Coordinate and optimize technician routes and daily schedules
• Ensure all customer bookings are confirmed and assigned to the correct technician based on location, availability, and job type.
• Monitor appointment completion and ensure same-day updates on job status.
• Customer Service & Communication
• Act as the first point of contact for customer enquiries and service requests via phone and email.
• Follow up on pending quotes, rebook follow-up visits, and handle rescheduling efficiently.
• KPI & Performance Tracking
• Track technician productivity (jobs completed, revenue per job, customer reviews, etc.).
• Maintain monthly reports on KPIs and communicate results to management.
• Support the achievement of monthly booking and revenue targets.
• Administration & Coordination
• Manage invoices, quotes, and payments through the CRM system.
• Maintain accurate documentation and ensure all job reports are completed and filed.
• Coordinate between technicians, suppliers, and customers to ensure smooth workflow.
• Assist with marketing admin (e.g. lead tracking, promotional offers, social media scheduling).

Your skill set:

• Proven experience as a Business Administrator, Scheduler, or Operations Coordinator (preferably in a service-based business).
• Strong customer service mindset with the ability to handle queries professionally and efficiently.
• Proficiency in Microsoft Office and Google Workspace tools.
• Ability to work independently and remotely while staying accountable to team KPIs.
• You’re the kind of person who:
• Takes pride in the details, whether that’s making sure time sheets add up or that meeting invites go out with clear agendas.
• You can be counted on to follow through with your commitments and deliver consistent, dependable work.
• Can juggle multiple priorities.
• Communicates clearly and tactfully, both in writing and in conversation.
• Is naturally curious, always looking for opportunities to improve how things are done, and eager to grow your own skills and responsibilities over time.
• Enjoys learning new systems and tools and is quick to adapt to new ways of working.
• Above all, you have a genuine interest in helping teams run smoothly and a willingness to step up, learn, and take on new challenges as they come.

What we offer

• A role with purpose in the environmental tech sector
• Hybrid working, coaching and growth
• Educational Investment
• Competitive health benefits
• Team events

Your contact

Giovanni Gabaretti Chief Operating Officer // Creative Assessment Group Ltd. creativeassessmentgroup@gmail.com